Create Reports That Highlight
Your Review Portfolio Performance
Measure the quality and quantity of your online reviews
Report on key review portfolio metrics. Track every facet of your review management strategy, from review generation email and SMS campaigns, effectiveness of your review funnel, and your review management KPIs across multiple businesses or locations. Use your performance dashboard to analyze:f.
- Total number of reviews
- Overall average rating
- Ratings distribution by number of stars
- Time frame specific average rating
- New reviews by rating
- Change in review volume
- New reviews by site
- Visual click through review funnel
- Positive feedback rate
- Customers recovered by feedback form
- Campaign outreach and response
- Click through by destination
- Recipients
- Campaigns sent
- Visits
- Opens
- Clicks
- Unsubscribes
Reputation Quantity and Quality Metrics
Track your review portfolio from a high level view. Always know the aggregates quantity and quality of your review listings across all of the sites that you’re monitoring and growing.
Time Frame Customized Review Distribution and Volume
Quickly generate at-a-glance review activity for specific time frames to see how your aggregate ratings and review generating efforts are impacted by campaigns and company wide review acquisition initiatives.
Review Funnel
Optimize your review funnel with granular reporting for both direct and segmented layouts with visits, positive and negative feedback rate, click throughs to review sites, and review generation metrics.
Campaign activity
Track the success of your email drip campaigns with a visualize report of your outreach, open rate, visitors, and, click through rate to the 3rd party review site.
Outreach Activity
Evaluate your email and SMS review request campaigns by date and success rate.
Interactive Sentiment Analysis and Word Clouds
Make informed decisions about your company’s service or products based on the sentiment of happy and unhappy customers. Surface trends and business insights from the content being written in positive and negative reviews by your customers.