Grade.us

Feature Highlights

  • Get a second chance with unhappy customers

    A simple system to proactively collect and use feedback from all of your customers.

    • Activate happy customers to share the good word where it matters
    • Reach unhappy customers before they bad-mouth your business
    • Give your team the time and intel to turn a negative customer experience around
  • A single “Command Center” for all of your customer reviews

    A single “Command Center” for all of your customer reviews

    Grade.us is the first and only solution to wrangle local reviews into an addressable marketing channel with a complete solution.

    • Acquire, manage and use customer reviews from around the Web
    • Cover all of the third-party publishers that matter
    • Don't be held hostage: Build reputation and visibility on the websites and listings you own
  • Automate multi-channel review request campaigns

    Automate multi-channel review request campaigns

    This is the most effective and flexible review acquisition system, whether you have one business location or a thousand.

    • Email, text and MMS drip campaigns
    • Easily upload contacts, schedule campaigns or trigger via API
    • Custom drop-shipped printed cards
    • Deliver a personalized, localized campaigns at any scale
  • Review Stream Example

    Stream your best reviews to your website and social media profiles

    We’ll collect all of your reviews in one place and let you selectively share them to your website via a simple copy/paste embed code.

    • Automatically display the latest and greatest reviews of your business to prospective customers and increase conversions
    • Selectively show/hide and edit review snippets so that you’re always in control of the content you publish
    • Wordpress plugin (and Joomla/Drupal modules) make site integration with schema markup easy
  • Reporting and Alerts Keep You On Top of Reviews

    Track trends, identify high- or low-performers, and receive alerts of new reviews anywhere on the Web.

  • Mobile-Ready So Reviewers Can Use Any Device

    We've optimized the review funnel to get customers sharing exactly when and where you reach them.

    See Examples
  • White-Label Our Solution and Manage Unlimited Locations

    We offer complete flexibility to agencies, SEOs and volume users because they are our core customers.

How Does Grade.us Compare With Competitors?

Grade.us

Other Solutions

Review Acquisition

Manage multiple locations or clients

Collect reviews via customized "review funnel" landing pages and widgets

Embed review collection widgets on business websites, social pages, etc.

Provide a mobile-optimized customer experience through the funnel

Generate reviews on target major, local and industry sites

Segment positive vs. negative feedback to pre-empt negative reviews

Guide customers with clear instructions and conversion triggers for 100s of sites

Engage customers with coupons and offers

Private-label landing pages and widgets under your own brand and domain(s)

Create custom account-level default settings to scale easily

Upload location profiles in bulk via CSV or Excel file

Create and assign new profiles via the API

Review Campaigns

Customize email and text message campaigns, templates, timing and sequence

Automate sending, follow-up, removal and de-duplication of campaign recipients

Upload campaign recipients in bulk via CSV or Excel file

Share access to simple, branded forms for customer onboarding and opt-in

Measure performance with open, click and conversion tracking

Collect reviews on-location with compliant “kiosk mode”

Extend campaigns to all customer interactions with email signature snippets, widgets

Order printed review invites for low-tech, offline campaigns

Exercise complete creative control over email, SMS and MMS templates

Manage and monitor per-profile email and text message limits

Create custom account-level default campaigns to scale easily

Integrate with CRM, POS and other systems through the API

Monitoring and Reporting Features

Monitor major, minor and industry-specific review sites for new reviews

Get review alerts or send to clients or staff based on custom criteria

Coordinate and manage response with simple status and notation tools

Generate white-labeled performance and trend reports (Web only)

See data on reviewer clicks, click-throughs and conversions through the funnel

Schedule recurring reports to ship to clients/staff via Web, PDF and CSV

Produce aggregate reports for large, multi-location businesses

Surface high- and low-performing clients or locations with account-level dashboard

Setup multiple, recurring reports to go to clients/staff on any schedule

Pull aggregate data from the API for custom reporting

Marketing Features

Auto-share positive reviews (including images) to social media profiles

Stream your latest and greatest reviews to your website

Copy/paste embed code for super easy "social proof"

Control SEO-friendly rich-snippet/schema markup for reviews and aggregate rating

Easily deploy "Review Stream" with Wordpress plugin, Joomla and Drupal modules

Private-label widgets and plugins completely

Advanced Features

Multiple user accounts for custom staff and/or client access

Provide a full-featured client dashboard under your brand and domain(s)

Add subusers under their own branding (i.e. agencies under agencies)

Integrate single sign-on (SSO) from other applications

Offer a white-labeled API with all features

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